Tenant FAQs

At PGM Real Estate, you can find single-family homes, apartment buildings, multi-family properties and commercial spaces available for rent.

No matter your needs, we have the property for you!

You can browse our available rentals directly on our website. Once you find a property that meets your needs, you can submit an online rental application through our secure application system.

During the application process, you may be asked to submit personal contact information, employment and income details, rental history, references and more.

We typically consider the following: credit history, income, employment stability, rental history, previous landlord references and more.

Our goal is to establish a fair and transparent screening process that complies with all fair housing laws.

If you have questions about your application or eligibility, our leasing team is happy to assist.

We have residential and commercial properties available for rent throughout:

• Chester County: West Chester, Phoenixville, Downingtown, Exton, Malvern, Kennett Square, Coatesville, Parkesburg, Paoli, Chester Springs, Honey Brook, Oxford, West Grove, Glen Mills, Berwyn and Devon.
• Delaware County (Delco): Media, Springfield, Havertown, Broomall, Newtown Square, Upper Darby, Ridley, Drexel Hill, Aston, Brookhaven, Glenolden, Folsom and Prospect Park.
• Montgomery County: King of Prussia, Norristown, Conshohocken, Collegeville, Lansdale, Blue Bell, Ambler, Harleysville, Royersford, Skippack, Plymouth Meeting, Souderton, Hatfield, Abington and Lower Merion.
• Bucks County: Doylestown, Newtown, Yardley, Bensalem, Warrington, Quakertown, Langhorne, Richboro, Southampton, Perkasie, Chalfont, Bristol and Levittown.
• Berks County: Reading, Wyomissing, Sinking Spring, Birdsboro, Exeter, Fleetwood and Shillington.
• Lancaster County: Lancaster, Lititz, Ephrata, Mount Joy, Manheim, Elizabethtown, Strasburg, New Holland and Willow Street.
• Lebanon County: Lebanon, Annville, Palmyra, Myerstown and Cleona.
• New Castle County: Wilmington

We offer convenient rent payment options, including paying rent electronically through our online portal. This makes paying rent simple and secure, as well as allows you to easily keep track of your payment history.

Typically, rent is due on the first of the month, but this may vary. Please review your lease agreement.

Your lease will clearly specify your monthly rent amount, due date, acceptable payment methods, and any applicable policies regarding late payments.

We encourage you to set up automatic payments or reminders to ensure you pay your rent on time every month.

If you anticipate difficulty making a payment, please contact our management team as soon as possible. Early communication will help us better understand your situation and determine the appropriate next steps that minimize consequences.

You can submit maintenance requests through the online tenant portal. When doing so, please clearly describe the issue, and if possible, include photos. This allows our team to quickly review the issue and coordinate the appropriate response.

Thanks to our fully-staffed, in-house maintenance team, maintenance and repairs are usually handled quickly! That said, we prioritize requests based on urgency.

If there’s an urgent issue – one that could impact your health, safety or cause significant property damage – please contact our emergency maintenance line immediately.

Examples of emergencies may include major water leaks, loss of heat during extreme weather, electrical hazards, significant property damage, broken locks and more.

If the issue is not an emergency, please submit your request using the online tenant portal.

We want you to feel comfortable and at home in your property, but you cannot make any significant changes, alterations or improvements without prior written approval.

For example, the following changes may require approval: Painting walls, installing fixtures, making structural changes, replacing flooring, installing appliances and more.

We’re happy to discuss requests.

If you need to move before your lease expires, please begin by contacting the property management team. Early communication is key.

There may be consequences of breaking your lease early, including early termination fees, responsibility for remaining rent payments or forfeiture of your security deposit.

We will review your lease terms with you and explain your available options and next steps.

Pet policies vary. Please consult your lease agreement or the property listing.

The homes that do allow pets may have restrictions regarding breed, size and number of pets. They may also have pet-related fees, like a pet deposit.

It’s crucial that you understand the pet policies before bringing a pet into your home. If you need clarity, please don’t hesitate to reach out to our team.

Our team may enter the home to conduct maintenance, inspections, repairs or showings, but we will only ever do so with proper notice.

We may enter without proper notice in the event of an emergency – this is the only exception.

We value your privacy and will always treat you with respect!

When you decide to move out, you will need to provide proper notice according to your lease agreement.

Our team will provide you with move-out instructions, including expectations for cleaning, returning keys, and preparing the property for inspection.

We will complete a move-out inspection to evaluate the condition of the property. If we identify any damages beyond normal wear and tear, we will make deductions to your security deposit.

Security deposit amounts may vary, but the maximum we will charge is up to 2 months’ rent.

If you leave the property in good condition and have no outstanding charges, we will return your full security deposit within 30 days of your move-out date.

Should any deductions be necessary, you will receive an itemized list detailing those deductions, along with the remainder of your deposit.

At PGM Real Estate, we’re here for you – from the beginning to the end of your tenancy.

Should you have any questions, feel free to call us at 610-344-0600 or email us at [email protected].

If you’re a current resident, you can also contact us directly through the online tenant portal.